Approved Retailer Partner Packages
Installation capacity, support and pricing for approved retailers.
Choose the package that matches your monthly install volume. Each tier gives your retail business clearer access to installers, support, scheduling and escalation.
Request Agreement Partner Enquiry PagePackages by monthly install volume.
Starter Partner
$2,700/mo
1-9 installs per month
- $300 per install, calculated to 9 installs
- Standard scheduling access
- Retailer support channel
- Install coordination process
Growth Partner
$5,225/mo
10-19 installs per month
- $275 per install, calculated to 19 installs
- Priority scheduling
- Better support response
- Monthly reporting
Premier Partner
From $5,000/mo
20+ installs per month
- $250 per install, starting from 20 installs
- Reserved install capacity
- Dedicated contact
- Priority local support desk
Pricing is calculated from the install volume band shown: Starter at $300 per install, Growth at $275 per install and Premier at $250 per install. Retailer tier is reviewed monthly or quarterly using rolling 3-month completed install volume. If actual volume drops below the tier, package access, monthly rate or reserved capacity may be adjusted.
What retailers get.
Included in the monthly package
- Access to Ultima’s installation team
- Install booking and coordination process
- Job readiness checks before scheduling
- Retailer support and issue triage
- Escalation pathway for urgent customer issues
- Reporting and capacity planning for upper tiers
Billed separately unless agreed
- On-site fault finding or diagnostic visits
- Rework not caused by Ultima
- Warranty work, replacement parts or materials
- After-hours, weekend or emergency attendance
- Travel outside agreed service areas
- Complex product-specific technical recovery
Support process.
| Step | What happens |
|---|---|
| 1. Request lodged | Retailer submits customer, site, product, photos and issue notes. |
| 2. Triage | Ultima categorises the request as retailer support, customer triage, on-site support or escalation. |
| 3. Remote first | Remote support is attempted first where practical to reduce delays and callout cost. |
| 4. Site attendance | If unresolved, a technician visit is scheduled and billed or approved under the agreement. |
| 5. Outcome logged | Outcome is reported back to the retailer and repeated issues are reviewed monthly. |
Premier includes priority access to local technical support and issue triage. On-site visits, rework, parts, warranty work or after-hours attendance may be billed separately unless specifically included in the agreement.
Retailer responsibilities.
- Provide complete customer, site and product information before booking.
- Confirm the customer sale scope, access requirements and expectations.
- Ensure product supply, parts and documentation are ready before install.
- Use the agreed booking and support request process.
- Communicate exclusions, readiness issues and additional charges to customers.
Next step: confirm the agreement.
We will confirm package tier, minimum term, service area, install rates, support scope and escalation rules in the retailer agreement.
Request Agreement